Terms & Conditions

Branex AE (hereinafter referred to as "Branex", "the Company", "We", "Us", or "Our") operates as a premier digital agency in Dubai, UAE, specializing in website design, mobile application development, software engineering, branding and digital marketing services. The term "Client", "You", "Your", or "User" refers to the individual, company or organization accessing this website, placing an order or utilizing our services.

These terms constitute a legally binding agreement between you and Branex. We reserve the ultimate right to update, change, modify or replace any part of these Terms and Conditions at any given time without prior notice by posting the updated version on this website. It is your sole responsibility to check this page periodically for changes.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

• "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company’s terms and conditions.
• "The Company", "Ourselves", "We" and "Us", refers to our Company, Branex AE.
• "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.
• "Services" refers to the digital, development, and marketing solutions offered by Branex, including but not limited to Web Development, Logo Design, Digital Marketing, PPC, Software Development, Mobile App Development, and Event Management Solutions.

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company's stated services.

Branex AE commits to delivering digital products and marketing campaigns based on the specifications detailed in an agreed-upon contract, proposal or statement of work. We strive to provide the highest standard of service, leveraging our expertise in the digital landscape. However, the client acknowledges that digital mediums are dynamic and that Branex AE cannot guarantee specific quantitative outcomes (such as specific search engine rankings or exact conversion rates) unless explicitly guaranteed in writing within a finalized contract.

We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis only use any information collected from individual customers to perform their duties. We constantly review our systems and data to ensure the best possible service to our customers.

Client records, project scopes, trade secrets and business strategies are regarded as highly confidential and therefore will not be divulged to any third party, except as required by law or to trusted partners involved in fulfilling the service obligations, who are themselves bound by confidentiality agreements.

Clients have the right to request sight of and copies of any and all records we keep, on the provision that we are given reasonable notice of such a request. Branex AE reserves the right to turn down requests at its discretion if they violate internal policies or third-party rights. Clients are requested to retain copies of any literature or deliverables issued in relation to the provision of our services. Where appropriate, we shall issue the client with appropriate written information, handouts or copies of records as part of an agreed contract. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by Branex AE will only be in connection with the provision of agreed services and products.

Unless otherwise stated in a separate written agreement, Branex and its licensors own the intellectual property rights for all material on the Branex AE website. This includes all text, graphics, logos, user interfaces, visual interfaces, photographs, trademarks, artwork and computer code (collectively, "Content"). All intellectual property rights are reserved. You may view and/or print pages from https://www.branex.ae for your own personal use, subject to restrictions set in these terms and conditions. You must not:

• Republish material from Branex AE without explicit written consent.
• Sell, rent or sub-license material from Branex AE.
• Reproduce, duplicate, copy or exploit material on our website for commercial purposes.
• Redistribute any content from Branex (unless content is specifically made for redistribution).

Upon full clearance of payment for bespoke project deliverables such as customized software, logo designs or websites, the intellectual property rights of the finalized deliverables will be transferred to the client, subject to the conditions stipulated in the specific project contract. Branex AE retains the right to use the completed project materials as part of its portfolio, marketing materials and case studies unless a specific Non-Disclosure Agreement (NDA) supersedes this right.

By engaging with our website or services, you agree to use our platform and deliverables only for lawful purposes. You are strictly prohibited from using our site or services in any way that causes or may cause damage to the website or impairment of the availability or accessibility of the website.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Data mining, data extraction or any automated systematic data collection activities on our website are prohibited without our express written permission.

All services rendered by Branex AE are subject to the payment terms outlined in the specific project proposal, invoice, or Statement of Work provided to the client.

• A non-refundable deposit/upfront payment is required before the commencement of any project.
• Remaining balances are to be paid upon the completion of predefined project milestones.
• Failure to remit payment within the stipulated timeframe may result in a suspension of services or a delay in project delivery. Branex AE reserves the right to withhold deliverables, source codes or access to platforms until all outstanding balances are settled in full.
• All prices quoted are exclusive of tax

Refunds are processed solely at the discretion of the company’s management. Due to the nature of custom digital design, software development and digital marketing services, resources are allocated and consumed upon the commencement of a project. Requests for refunds will only be considered under extraordinary circumstances where Branex AE has failed completely to deliver upon the mutually agreed-upon scope of work and all remediation efforts have been exhausted.

To the absolute fullest extent, Branex AE excludes all liability for damages arising out of or in connection with your use of this website or the utilization of our digital services. This includes:

• Direct loss, loss of business or profits
• Damage caused to your computer, computer software, systems and programs and the data thereon.
• Any other direct, indirect, consequential and incidental damages.

Branex does not exclude liability for death or personal injury caused by its proven negligence. The above exclusions and limitations apply. None of your statutory rights as a consumer are affected.

You agree to indemnify, defend and hold Branex AE, its directors, officers, employees, consultants, agents and affiliates, harmless from any and all third-party claims, liability, damages and costs arising from your use of this website, your breach of these Terms and Conditions, your infringement of any intellectual property right, or your violation of any local or international laws.

This website may contain links to websites owned and operated by third parties. These links are provided for your information and convenience only. Branex has no control over the contents of any linked website and is not responsible for these websites or their content or availability.

We therefore make no warranties or representations, express or implied, about such linked websites, the third parties they are owned and operated by, the information contained on them, or the suitability or quality of any of their products or services.

If you decide to access any third-party websites and make use of the information contained on them /or enter into any contract for the supply of goods or services from such third parties, you do so at your own risk.

Failure of either party to insist upon strict performance of any provision of this or any agreement or the failure of either party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both parties.

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction such provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.

If you have any queries, questions or concerns regarding these Terms and Conditions or wish to seek further clarification on our policies, you may contact us using the information given below:

• Email: info@branex.ae
• Phone: +971 52 905 2719
• Location: 4503, 45th Floor, Mazaya Business Avenue, BB2, Jumeirah Lakes Towers, Dubai, UAE

By proceeding to use this website and engaging with our services, you acknowledge that you have comprehensively read, understood and accepted these Terms and Conditions.